Hours of Operation
8:00AM - 5:30PM daily
*Due to the special event planned for the pool deck on 7/24, the Spa will not open until 10 AM*
Age
You must be 18 years or older to enjoy our services and facilities. Identification may be requested upon check-in. Guests under the age of 18 and older than 8 years old,may receive a manicure or a pedicure, when accompanied by an adult.
Electronic Devices
To help facilitate a serene environment and protect our guests privacy, we ask that you leave all electronic devices including camera, or video equipmentin your locker upon arrival. Cell phones and other electronic devices are not permitted in the treatment rooms or wet areas, including the sauna, steam room and whirlpool.
Reservations
Please contact us at 919-447-4041for all reservations. If you have a preference for a male or a female provider, please advise at the time of booking and our team will do their best to accommodate you.
Cancellations or Missed Appointments
To better serve our guests, we ask that you provide us with a 24-hour notice if you need to cancel or reschedule your appointment to avoid being charged the entirety of your service. All “No-shows” will be charged in full to the credit card or the room. We request a 72-hour notice for the cancellation of any spa package or appointments for parties of five or more.
Health Considerations
Please inform your reservations agent at the time of booking if you are pregnant, have high or low blood pressure, any physical ailments, allergies or any condition that may prohibit massages, skin care therapies or exposure to heat. We discourage excessive alcohol consumption prior to, during or immediately following spa treatments, sauna, steam or whirlpool use. Please avoid immediate sun exposure after any skin care therapy.
Arrival
Parking is available at the Umstead Spa as well as complimentary valet parking at the hotel's front entrance. If you are receiving a facial, a body treatment or a massage, we ask that you arrive at least thirtyminutes prior to your scheduled appointment. For nail care appointments, please arrive ten minutes prior to the scheduled time. All appointments begin with a brief consultation with your therapist and conclude at the scheduled time.
Service Charge
For your convenience, a 22% charge will be added to all services and packages. If you feel you have received exceptional service, additional gratuities may be left at your discretion.
Gift Cards
The ideal gift for any occasion, The Umstead Gift Card is available for purchase in any dollar amount and redeemable throughout The Umstead Hotel and Spa. Cards must be presented at the time of the service to be redeemed. The Umstead Hotel and Spa is not responsible for lost or stolen cards. Gift cards are non-refundable. Please review facility usage and fees for limitations. Prices are subject to change without notice. Gift cards do not expire.
Personal Possessions
Please avoid bringing jewelry or other valuables to the spa. If you are a guest of the hotel, please leave your valuables in your guestroom safe or in a hotel safety deposit box. The spa is not responsible for broken, damaged or misplaced items.
Dining
Please enjoy healthy snacks and beverages on the second floor of the spa with our compliments. For a full spa experience, we highly recommend reserving a table for lunch in our signature restaurant Herons to enjoy seasonal menus with locally sourced ingredients or our all-day menu available in our Bar & Lounge. The Umstead Spa is pleased to open any bottle of wine at the corkage fee of $25 per 750 mL bottle with a maximum of two bottles (1500 mL).
Fitness Studio
Featuring an expansive cardio section, Peloton bikes, strength training equipment as well as floor space for stretching and yoga, our Fitness Studio is open 24/7 for overnight guests of the hotel.
*Personal Trainers Available with 48 hours advance notice for in house guests. To book please call 919-447-4128 or dial 4128 from your room phone.*
Yoga
Yoga classes are available to in house guests on Saturday and Sunday morning for $30 per person.Classes will be held, weather permitting in the Meditation courtyard from 8:00 a.m. to 9:00 a.m. Guests can meet the instructor in the Meditation Courtyard from the Hotel’s entrance area.Interested hotel guests can call the spa extension 4128 to reach someone in the spa to register for a class on Saturday or Sunday mornings, or if you would like to register for a future stay please call 919-447-4128.
The Spa Boutique
The boutique nestled in The Umstead Spa is the perfect place to find a gift for a loved one or a treat to take home.
